51 Companies That Use Zendesk [2024]

Successful online store owner Thomas Bertrand shares how he started Bento&Co, which sells Japanese lunch boxes and other kitchenware to 100 countries, and how he is using his expertise to manage shipments with Ship&Co, a SaaS he launched in 2016.

Robo 3D, a company that designs 3D printers for consumers, launched their first product on Kickstarter which raised $650,000 in just 35 days, and now has sold their products in over 4,505 cities across 101 countries worldwide.

TomboyX, a gender-neutral clothing company, has consistently increased its revenue over 100% each year and expanded from zero employees to 15 in just two years by focusing on quality underwear and listening to customer feedback.

Chad Rubin, founder of Think Crucial and CEO of Skubana, shares his experience in building and scaling his e-commerce business from scratch using scrappy tactics and integrated e-commerce management software.

Dick At Your Door is an e-commerce shop that grew almost 10x within the last eight months by selling anonymous pranks such as 5 oz chocolate penises, and its founder shares his journey that started as a joke to becoming a professional chocolatier.

American men's grooming company Beardbrand has grown from a $30 investment to seven figures and bootstrapped its expansion, thanks to a focus on content creation that allows the firm to control its audience and own its email database. The company originated after founder Eric Bandholz attended a beard enthusiasts' gathering and coined the term "urban beardsman" to describe traditional men who "didn't fit the typical stereotypes," and has benefited from coverage including a New York Times piece and TV appearance on Shark Tank.

Micro Bikes UK is a successful e-commerce store specializing in kids quad bikes and dirt bikes with petrol engines, currently on track to hit six-figures in revenue with strong branding and a solid after-sales service.

The Clever Travel Companion's founders created a line of travel gear with hidden zippered pockets to prevent pickpocketing and loss of valuables and, after years of effort, have built a successful and profitable e-commerce business with $50,000+ in monthly sales that enables them to travel the world.

BruMate is a successful insulated drinkware brand focused on the adult beverage community, with a flagship product that generated $2.1M in sales in 2017 and is now doing over $1.1M per month in sales, with plans to do $20M this year.

QALO co-founders transformed the jewelry industry with their innovative focus on product evolution, resulting in over 2 million community members and more than $100M in revenue since 2013.

Tediber is France's leading Bed-in-box company, generating €15 million in revenue in 2018, and offering a range of bedding products sold online in France, Italy, and Spain, with quality products manufactured locally and sold at a good price.

Solé Bicycles is a direct-to-consumer, lifestyle brand that has sold over 40,000 bicycles, generating over $10M in sales with only $300k of capital raised through collaborations, word-of-mouth marketing, and local community engagement.

Gobi Gear's founder, Chez, designed a unique organizational bag for her trek through Asia, and now, 4 years later, the company sells ultralight outdoor gear and is expanding to an everyday lifestyle line, having raised over $80k on Kickstarter, partnered with 1% For the Planet, and garnered support from major media outlets like Men's Journal and the Chicago Tribune.

Outlaw Soaps, a soap company that started with just $13.72 of supplies, now makes an average of $23,000/month, with 46% of website orders from repeat customers who are loyal to the company's unique products and top-notch customer service.

Battle Balm, an all-natural and organic topical pain relief balm, has doubled its business year over year since its launch in 2013 and is now being courted by private investment firms.

This case study follows Bemmu Sepponen and his business Candy Japan, a service that has shipped over $1M worth of Japanese candy to people all over the world and has paid Bemmu's living expenses in Japan for seven years, however, the company has seen a decline in subscribers due to changes in the industry and in costs.

Flaming Licks is a hot sauce subscription club and chili shop based in the UK, finishing 2019 with around 500 active members and planning to grow to 1000 members by the end of this year, with sales at around $13k/month split 2/3 subscription and 1/3 retail, mostly sourced from social media traffic using Cratejoy checkout.

How an online dress shop sold 10,000 dresses in 3.5 years to reach their first $1 million in revenue, and now generates an average net gain of 22% with consistent SEO and paid advertising strategies.

Plain Jane, an online CBD company founded by two college roommates, offers unique products and has generated over $20K a month in sales within five months, attracting and retaining customers through social media, authentic stories, and content.

A 12-year-old invented The Comfy Cup, a more comfortable athletic cup for boys, which has grown into a successful business venture grossing over $100k in revenue last year, available on Amazon, The Grommet, and in local sporting goods stores.

Pawstruck.com founder and CEO Kyle Goguen shares the story of how his all-natural, reasonably-priced pet supply e-commerce business became one of the fastest growing companies in the US, ranking #87 on the Inc 500 in 2018, and is projected to surpass 8 figures in revenue in 2019.

Badger Maps founder and CEO Steve Benson created a complete field sales app to help sales teams save time by combining Google Maps, CRM data, route optimization, schedule planning, and lead generation, resulting in the company earning $3.3 million annually and employing 60 people.

Bonify co-founders successfully transition from a small web development agency to a lifestyle SAAS company by building Shopify apps, reaching $15,000 monthly revenue and planning to double it by year end through improved marketing and new features.

Founder Kyle Bergman turned a personal problem into a viral apparel brand, generating over $300k in sales within 18 months through Amazon and his own website, and raising $108k through a Kickstarter and Indiegogo campaign.

StartEngine has helped over 265 companies raise capital from a community of 190,000 users on their equity crowdfunding platform, and has raised almost $100M to date, offering equity, debt, convertible note, and other types of securities to investors.

Toybox Labs co-founder and CEO Ben Baltes shares his journey of creating a 3D printer and creativity platform for kids, including brutal setbacks and incredible successes, resulting in millions of dollars of revenue a year, and offers a discount for those interested in purchasing.

Kanga Coolers, founded by a Clemson University student, invented the first iceless cooler designed to fit around an entire case of 12 oz. beverages, and after earning $34,000 in Kickstarter funding, landing a deal on Shark Tank, and bringing on two full-time employees, the company is expanding into action sports and large corporate partnerships.

This case study follows the story of Stacey Haynes, founder of Thrivette, a business consulting and resource community that helps people start and grow their businesses, and how she and her husband have made over $10k per month through consulting and merchandise sales on platforms like Amazon, Etsy, and Shopify.

eCommerce marketing agency Visiture has achieved impressive growth, with revenues up 84% YoY, exceeding $1m monthly recurring revenue, representing more than 140 merchants including Spanx and BarkBox, and landing at #753 on the 2019 Inc. 5000 list; CEO Brian Cohen advises startups to concentrate on one core service line, work with well-known brands and to use content marketing to establish expertise.

Needls Media is the first-ever robo ad agency, using AI and data science to automate social media advertising and generating $1.7 million in revenue in their first year.

An airport security officer built a successful travel search engine, SkyAlliance, generating an average income of £2,300/month and last month welcomed over 3,500 unique web visitors, all from starting with no knowledge of web design, coding, or software development.

Button Watch, founded in 2018 by three co-founders, has grown to $1.5M in revenue and more than 1000 combinations of interchangeable cotton straps with a unique button-fastening system.

Learn how Spork Bytes, a catering delivery service, addressed the problem of monotonous office lunches by partnering with local restaurants, resulting in annual revenues of $2 million in 2018 and an anticipated growth rate of 50% in 2019.

Stumpy's Hatchet House is an indoor hatchet-throwing venue that has grown from one to 15 locations in less than three years since opening, and expects to operating 40 locations by the end of 2020, incorporating innovative solutions, strategic franchising, and effective PR exposure to be an industry leader in indoor hatchet-throwing recreation.

Learn how a Spanish green tech retail business increased revenue year to date by as much as the entire revenue from 2018, with the aim of reaching USD 1 million in 2019, by introducing ad-hoc technical proposals, professional installation services and designing and manufacturing lithium-ion batteries for electric mobility vehicles.

Spokeo is a people information service helping over 15 million users a month search and connect with others through organizing over 14 billion records into easy-to-understand reports generating over $6M per month.

Danish start-up LastSwab, co-founded by Isabel, has received €1m ($1.2m) in crowdfunding on platforms including Kickstarter and Indiegogo, exhibiting the appetite for reusable products that reduce environmental pollution.

iCard is a leading e-money institution that offers a unique and 100% digital bank account alternative, with their app and services supporting the daily payments of people in over 30 European countries, and since launch in late 2017, the iCard app has seen around 500,000 downloads.

Marketplace SuperHeroes co-founder Stephen Somers shares how he started an online education company that helps people sell their products on Amazon globally from scratch, built an 8-figure coaching and services business, and created a consolidated freight company.

Payment.co, an app built on top of the Stripe payment gateway for creating card-present charges, has grown to process over $70M in volume annually since launching in 2015, with the app collecting a 1% service fee on every single charge.

A high school dropout turned entrepreneur started an online education business teaching "money hacking" and "equity hacking", generating over $6 million in revenue in the past 5 years, and plans to expand globally to revolutionize the way people make a living remotely.

StoreYa co-founders Eyal Reich and Yariv Dror, along with CTO Pasha Zaft, created a suite of marketing and advertising apps that include Traffic Booster, which has generated an average of $700,000 MRR and helped the business win a 2018 Google Acquisition Performance award, as well as becoming a PayPal exclusive advertising partner.

ZibaHub is a beauty and wellness marketplace that connects independent contractors with potential employers and clients, featuring a visual portfolio and Zillow-like job search, and has attracted over 1,000 users in its first year, with unconventional marketing methods such as charity, partnerships with Nike, and sponsoring professional headshots.

Epixel Solutions, LLC provides MLM software as a complete solution to manage and organize direct selling and MLM businesses, and has seen significant growth since launching, currently making a monthly revenue of around $70,000 and completing over 200+ projects in different sectors around the world.