We currently use Zendesk and find that their live chat capability isn’t as customizable or as personable as Intercom’s.

Zendesk is app that gathers some features that will help your company to have a great customer support.

I’ve found ZenDesk great for helping customers. Support requests end up in the same place regardless of whether they were sent from email or through social networks. You can track the status of each request, and can hand off requests to others, which is useful when you have people helping out.

We work with a virtual assistant who responds to inquiries within hours and tries to resolve them on the same day, using Zendesk which is a fantastic tool to handle customer inquiries. Inquiries are from members not getting their boxes, or spillage or payment issues, and if you respond and resolve quickly, you will find they will likely stay with you for longer.

We have incorporated a handful of tools to ensure an efficient business operation. These include the Google Suite, Asana, Intercom and most recently Zendesk. All of these tools integrate seamlessly with each other and help keep us organized without the need for purchasing expensive white-labeled software.

We just implemented Zendesk as a support platform for our franchisees. This promotes quick, consistent answers, as well as a library of resources to help through every step of the process.

We use Zendesk to manage our customer communications and provide Help Desk articles.

We use ZenDesk for customer support, and it has been good.

ZenDesk is integrated with our CRM and other communication channels to assist in handling support issues.