45 Companies That Use Freshdesk [2024]

Wyze Labs' CEO and founding members, who met while working at Amazon, have successfully launched their first product, a smart home camera, in October 2017, selling over 300k units within the first six months, using a direct-to-consumer low margin, high volume model along with their strong relationships with suppliers in China.

Engravers Guild, an online personalised gift retailer, has expanded its collection from seven cufflink pairs to over 200 lines and now turns over more than $30,000 per month, a significant increase from its $3,000 turnover 18 months ago.

Igloohome, the partner of Airbnb, creates smart locks and lockboxes that enable property owners to grant access to their properties remotely, via a mobile app in over 80 countries to great reviews.

Kevin Canning, founder of Pearls of Joy, established the world's fastest-growing pearl jewelry company by sourcing top-grade pearls for 80% below traditional luxury retail, enabling the company to trend at around 150% growth while expecting to close 2018 with $2.5M in revenue.

Blue Coffee Box increased its monthly revenue to $14,000 by offering a specialty coffee subscription service that curates from various roasters after being inspired by a trip to the United States and learning about the niche coffee subscription service they offer. 

Maxwell-Scott is a British-born luxury leather goods company handmade in Tuscany that sells to AB degree-level educated professionals with high disposable income and is now taking $400,000 a month across websites in 7 countries.

ShipMonk, a technology-driven fulfillment center, went from $130K in revenue in 2014 to nearly $30M in 2018 and was named America's Fastest Growing Fulfillment Center, with projected revenue of $60M for 2019.

DesignPac provides a unique productized service that rents out skilled web professionals on a monthly/hourly basis, allowing startups, small businesses, and agencies to access a full-service web agency at an affordable price.

Tentsile Tree Tents, the world's first range of portable treehouses which started in 2013, has grown organically and steadily selling 17,000 units yearly, with monthly revenue of about $50k and a profitability of around 20% – all without taking any capital investment.

PayKickstart, a flagship product of a startup co-founded by Mark Thompson, reached $1 million in ARR and doubled in size year-over-year by solving the outdated, archaic solutions for selling various digital goods online and providing one that is focused on flexibility, minimal functionality, and profit boosts.

Palco4, a disruptive ticketing company, transacts 4 million tickets per year and has a presence in 13 countries with an average monthly turnover of $100k USD, achieving its success through a versatile platform, optimized and efficient value chain, and a business model focused on the promoter.

This case study follows the story of Stacey Haynes, founder of Thrivette, a business consulting and resource community that helps people start and grow their businesses, and how she and her husband have made over $10k per month through consulting and merchandise sales on platforms like Amazon, Etsy, and Shopify.

Dinesh, founder of RecurPost, explains how he started as a research scientist before pivoting to entrepreneurship, creating over 30 products until he got traction with RecurPost, currently making $20k per month with over 25,000 users, generated organically through high ranking websites and a generous 20% affiliate program, while being a customer-centric company.

Serial entrepreneur Nico Jacquart shares how he and his partner validated and grew a global food tour company with tours in more than 50 cities worldwide, experiencing year on year growth of 100%.

UserGuiding is a SaaS product that has attracted 73 subscribers, 5,000 sign-ups from 92 countries, and 4 million end users, with a monthly recurring revenue that has increased from $413 to $9,400 in the past 14 months.

How Nate Lipton built a $35M plant-growing empire, with an e-commerce store generating $2.9M per month, a cannabis growers forum earning $100k per month, and a YouTube series gaining 100k views per month, all while navigating through regulatory obstacles in the cannabis industry.

Five Star Thailand Tours has grown from humble beginnings, selling boat tours from a rented wooden beach shack, to generating revenues in excess of $750,000 per annum, with room for further growth, by offering mid-range, semi-private boat tours for travelers seeking quality service at an affordable price.

No Cold Feet is a gifting company founded by Mari and Matt McNamara that focuses on fun and colorful sock designs for groomsmen gifts and has cumulatively sold over 10k orders in the last three years, passing $200k in revenue last year.

Renogy, a renewable energy company, founded by Yi Li, specializes in providing DIY solar solutions for everyday life and makes $60 million a year with a growing customer base through e-commerce platforms and partnerships with select social media users.

The founder of The Design Cart, an Indian online B2B sourcing portal for the fashion industry, shares how he turned his weekend gig into an EBITA positive business, servicing over 20,000 unique designers and brands globally and achieving a monthly turnover of over $80k until COVID-19 hit, by relentlessly running behind supply and demand, optimizing his online marketing strategy and keeping costs low for sustainable profits.

Gorilla ROI is a Google Sheets add-on that connects Amazon Seller Central to Google Sheets, now bringing in $12,000/month through organic inbound marketing, and focusing on scalability before any heavy push towards outbound marketing.

Yuba Group has pioneered the field of an entirely new segment in the cargo bicycle industry, with a 15-year-old company that has put over 50,000 cargo bicycles on the road, becoming a $15M company.

This case study follows the journey of a web application developer to founding a profitable business selling WooCommerce plugins, with five different plugins selling at around $49 per year each, making well over $15,000/month.

Kiwi Sizing is an e-commerce plugin that simplifies size charts and offers fit recommenders, generating over $36k/month in revenue with a 5% month-over-month growth, and serving over 13,000 active stores worldwide.

Fame's founder, Tom Hunt, shares how he started a $17k/month podcast growth service for B2B SaaS and service businesses, and provides insights on how he grew the business to $20k MRR and his plans to hit $50k MRR by the end of 2021 through prioritizing revenue and customer satisfaction.

Ocushield, a brand that develops medically-rated products to eliminate harmful blue light from digital device screens and improve sleep after screen use, serves over 150,000 customers in 80 countries and generates $300k per month with their flagship product being a blue light blocking screen protector and filters, sold in Verizon, BestBuy, HSN & URBN Outfitters and personally recommended by Sir Richard Branson.

1Page CEO and founder Pooran Prasad Rajanna developed a mobile app that helps salespeople search less and sell more by delivering customized one-page summaries for every meeting and call, with the aim of helping salespeople get enough information to help them closer on the deal.

Miventure, an equity crowdfunding app, has raised over $500,000 in funding from 2,000 potential investors since launching a month ago, with one campaign already reaching its minimum funding goal and six campaigns remaining active.

Exirio is a wealth tracking app that aggregates all a user’s wealth in one place and gives valuable information on how their investments are performing to help individuals plan for a life of financial freedom.

Social Beat founder Vikas Chawla started up a successful digital agency by identifying a gap in the market for ROI-driven digital marketing strategies; the Chennai-based firm has grown to 300+ staff, manages 3% of India's digital media investments and boasts a monthly recurring revenue of $400k, all since its founding ten years ago.

Bells of Steel, an e-commerce fitness equipment company, generated $15 million in sales by creating a high-value product line and focusing on word-of-mouth marketing, email marketing, and social media ads.

HollaEx, an open-source crypto software startup, evolved into a general-purpose crypto service and created a white-label exchange software with a one-day launch, resulting in a revenue of $420k per year as of 2021, with a focus on exchange technology and tackling key crypto infrastructure solutions like wallet tech, exchange hosting, and white-label services.

Truein is a face recognition-based attendance solution that uses AI technology to address attendance use cases for contractual and distributed staff, boasting an MRR of $40,000 and targeting low and medium skill enterprise customers.

Boei is a chat widget that integrates with social channels like WhatsApp and Facebook Messenger, which has made a gross profit of over $20,000 in just ten months and has over 2,088 customers and growing.

Vizologi generates $8K MMR from their AI-powered SaaS business, providing business model ideas through a combinatorial algorithm based on neural networks, with 50k monthly visits and a CAC of $50.

Micro-SaaS founder Rick Blyth developed Merch Wizard and KDP Wizard Chrome extensions to help niche Amazon sellers, earning $10k MRR and successfully selling them before creating a handbook and YouTube channel to help others build their own profitable bootstrapped apps.