Host Butlers operates as a concierge service specifically catering to short-term rental hosts, notably those using platforms like Airbnb. This service includes guest communications, organizing cleaning, and in-person guest greeting. The business model here is centered around providing personalized services to property owners who aim to rent out their spaces. The primary revenue stream is likely derived from service fees charged to these hosts. This model is well-suited to address the unique needs of short-term rental hosts who may not have the time or capability to independently manage the intricacies of high-standard hosting.

Host Butlers operates in conjunction with the Airbnb platform by providing essential management services to Airbnb hosts. The business leverages the existing market of Airbnb property owners by stepping in to handle logistics such as guest communications and property cleaning. By focusing on a niche market segment enabled by an already established marketplace, Host Butlers captures a subset of the value chain, enticing clients by alleviating the operational burden associated with being a host on such platforms. This model inherently supports its growth by utilizing the expansive user base and popularity of the Airbnb platform.