Healthsols primarily operates by supplying medical equipment and surgical items at lower prices to B2B customers, including hospitals, clinics, diagnostics centers, and individual doctors. This business model allows Healthsols to establish itself as a reliable wholesaler in the healthcare sector, offering competitive pricing which likely helps in securing bulk orders from healthcare institutions.

Besides being a supplier of medical equipment, Healthsols offers a range of healthcare services such as online consultations, nursing services at home, lab sample collection, and Ayurveda services. This aspect of their business provides additional revenue streams, catering directly to consumer needs and enhancing their value proposition.

Healthsols has established an online presence with its website where customers can order medical equipment and access services. This e-commerce channel is critical, especially considering the emphasis on online consultations and arranging home healthcare services. Their future plans include expanding their digital infrastructure with Android and iOS applications.

Healthsols operates physical operations as they supply equipment and services directly to diagnostics centers, hospitals, and clinics, requiring a network of personnel for distribution and sales across various cities. The physical presence is vital for hands-on services like nursing and lab sample collections.

Initially, Healthsols struggled with sales, but by leveraging strategies like offering free initial consultations and discounts on equipment, they were able to drive traffic to their services. These actions effectively served as a lead generation strategy, attracting potential customers and converting them into returning clients.