BitcoinVN, as a cryptocurrency exchange, functions as a marketplace or platform facilitating the buying and selling of Bitcoin and other cryptocurrencies. They have expanded their offerings to include a high-volume OTC desk and a direct market access trading platform, further underlining their commitment to providing a marketplace for crypto transactions. These platforms act as intermediaries, connecting buyers and sellers and allowing transactions to occur within a secure and regulated environment.

A significant portion of BitcoinVN's revenue comes from transaction fees. These fees are charged on every trade or transaction conducted on their platforms, including the Bitcoin exchange, OTC desk, and trading platform. This business model is particularly effective in the cryptocurrency space, where transaction volumes can be high, allowing BitcoinVN to capitalize on each individual processed transaction.

BitcoinVN offers a range of services beyond just transactions. Their high-volume OTC desk is specifically tailored for corporate and high-net-worth individual clients, providing them with a bespoke service that includes personalized consultation and assistance for large transactions. This client-centric approach helps justify the often higher fees for tailored services and builds a loyal customer base that sees value in BitcoinVN's expertise and personalized service offerings.

Despite the digital nature of their primary services, BitcoinVN also operates a fleet of Bitcoin ATMs across Vietnam. These physical installations provide a tangible presence in the market, allowing users to engage with cryptocurrencies in a more traditional manner. The ATMs not only attract a different demographic that might prefer cash transactions but also help BitcoinVN to further penetrate the local market by increasing accessibility and convenience.

In addition to their core services, BitcoinVN operates an online shop where customers can purchase tools to secure their Bitcoins. This aspect of their business model leverages the growing e-commerce trend, providing a complementary revenue stream and reinforcing their brand as a comprehensive provider of cryptocurrency services. The e-commerce component is strategically aligned with their overall mission to support Bitcoin users in safeguarding their digital assets.