Virtual Call Center Business

How Profitable Is A Virtual Call Center Business? (Updated for 2024)

Pat Walls

•

Updated: October 9th, 2024

How Profitable Is A Virtual Call Center Business? (Updated for 2024)

So you want to start a virtual call center business?

And the first question that came to your mind was, “well, are virtual call center businesses actually profitable?”

With a market size of $24B - there’s plenty of business to go around.

Especially considering:

You could start a virtual call center business with as low as $5,000
Based on our data, virtual call center businesses generate an average of $0 per year

There’s money to be made. Don’t worry.

But, I don't want to spoil it all. Below we’ll cover everything you need to know when it comes to the profitability of a virtual call center business.

Let’s dive in!

Is a virtual call center business profitable?

Yes, a virtual call center business is generally a profitable business. However, you still need to consider several factors since these things always impact the overall outcome.

For instance, since average revenue is $0 per year with an estimated gross margin of 65%, you could expect to recover your investment within months or even less.

But of course, it all comes down to how much you earn compared to the potential revenues of your virtual call center business.

To determine whether your business is profitable, you should earn more than your expenses in the beginning months. However, while you're in your first month, it can be challenging to know what to expect.

Therefore, you should maintain a record of your monthly expenses and income to determine whether you're meeting your goals. By doing this step, you can see how your virtual call center business is doing and if any changes or adjustments need to be made to enhance or maintain your efforts.

Is a virtual call center business worth it?

If you’re wondering if a virtual call center business is worth it, the answer is a big YES. With virtual call center businesses, you have the potential to earn $0 per year (this is based on data reported by real founders).

Further, you could have your initial investment back within months. Simply put, it’s a business worth a shot, especially if you have the resources and make the necessary efforts to achieve or surpass the target.

With a market size of $24B, it will be possible for you to build something that grows and turns into a flourishing business. As such, it’s the type of business you might want to consider starting.

Of course, you must learn and understand every aspect of running a virtual call center business to ensure success. Still, as long as you have the initial investment and can endure a few months before your actual gains, this business could be worth it.

You might want to consider reading more specifics about successful virtual call center businesses case studies.

Examples Of Profitable Virtual Call Center Businesses

Here are a few examples of profitable virtual call center businesses, and a few more details about them:

1. United World Telecom dba Global Call Forwarding ($10.1M/year)

Thierry Genoyer, founder and CEO of United World Telecom, came up with the idea for his virtual phone numbers business after reading about the "international callback industry" in the Wall Street Journal. With his international background and trilingual abilities, Genoyer saw an opportunity to enter a fast-growing segment with low barriers to entry. After purchasing equipment and building his own invoicing system, he launched the business and attracted customers through online forums, international publications, and cold calling. Today, United World Telecom serves over 2,000 business customers worldwide and remains profitable.

Is it profitable? Yes
How much money it makes: $10.1M/year

How I Started A $840K/Month Virtual Phone Numbers Business

United World Telecoms' founder saw explosive growth potential in the international callback industry and has since created a virtual phone system, partnered with over 2000 businesses worldwide, and uses Google Ads, SEO, and email marketing to promote customer satisfaction.

Read this case study

Read by 11,044 founders

Learn more about starting a virtual call center business:

Where to start?

-> How much does it cost to start a virtual call center business?
-> Pros and cons of a virtual call center business

Need inspiration?

-> Other virtual call center business success stories

Other resources

How much can you make with a virtual call center business?

You can start with an initial investment as low as $5,000. Then, with proper knowledge and sustained effort, you could have an ROI (return of investment) within months.

How much does a virtual call center business make a week?

Based on our data, average weekly revenue for a virtual call center business ranges around $0. As such, you could see monthly revenues of $0.

To know if your virtual call center business achieves the weekly profit target, you need to keep track of the total earnings you get per day. Afterward, you'll want to consider subtracting the expenses you have daily.

Learning your weekly profit can also show whether you're hitting your target goal for your virtual call center business.

How much do virtual call center businesses owners make?

The income of a virtual call center business owner can vary depending on various factors such as location, size, competition, and the owner's business skills.

But to give you some idea, the weekly revenue of an established virtual call center business is about $0. But this can be lower or higher depending on so many factors - it's almost impossible to say exactly.

While the potential for earning a good income as a virtual call center business owner exists, success in this field requires a commitment to providing quality products and services and building a strong reputation within the community.

Virtual Call Center Business Profit Margins

Generally speaking, a virtual call center business can expect profit margin of around 65%. Profit margins refer to the percentage of revenue that remains after deducting all expenses associated with running a business. In the case of a virtual call center business, profit margins can vary depending on various factors, such as the type and quality of products sold, the size of the store, and the level of competition in the area.

However, these figures can vary depending on the pricing strategy, inventory management, and overall efficiency of the business. To maintain healthy profit margins, virtual call center business owners must focus on managing costs, negotiating favorable supplier terms, and providing high-quality products and services to attract and retain customers. By doing so, virtual call center business owners can ensure long-term sustainability and profitability for their business.

Virtual call center business owner salary

The salary of a virtual call center business owner is an unpredictable figure. It's significantly influenced by numerous factors, including the store's location, its size, and the degree of competition. An owner of a well-established virtual call center business, in a prime position, might see an average weekly salary around the ballpark of $0.

But it's worth noting, such numbers aren't always consistent. The earnings can vary wildly, potentially swinging by as much as 80% either way.

Achieving consistent success and maintaining a reliable income stream in this industry requires a deep commitment. It's imperative to offer high-quality products, deliver impeccable customer service, and nurture a trusted bond with the community you serve.

Conclusion

In a nutshell, based on many of our examples, a virtual call center business may be a promising business to start - but the success of your virtual call center business mostly depends on your effort and your approach.

If you focus on these, you'll have a much higher chance of a profitable virtual call center business.

More Business Ideas Like This

Telecommunication...

$473K/month

Saas Company

$302K/month

Customer Intellig...

$105K/month