It Support Business

3 It Support Business Success Stories [2024]

Pat Walls

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Updated: October 7th, 2024

Do you enjoy fixing technology problems and believe that you can fix others? If your answer to this question is yes, you might be an ideal candidate for developing an IT support business.

An IT support business is the work that the computer specialists in an organization do to assist their customers and establishments. The IT support expert groups are responsible for setting up and maintaining some crucial information systems and networks.

Starting an IT support business can be challenging, but it can potentially pay off better than your 9 to 5 job. IT support business can be a lucrative way to make money, and the demand is increasing rapidly.

In this list, you'll find real-world IT support business success stories and very profitable examples of starting a IT support business that makes money.

1. SupportNinja ($16.8M/year)

Cody started SupportNinja after facing numerous failures and obstacles in his life. He had a passion for building businesses and saw an opportunity to provide outsourcing services specifically targeted towards startups. With a focus on recruitment, training, and quality assurance, SupportNinja quickly grew to generate over $9M in annual recurring revenue and achieve a growth rate of 3,684% in the past 3 years.

How much money it makes: $16.8M/year
How much did it cost to start: $400K
How many people on the team: 1021

How I Started A $9M/Year Company Outsourcing Support For Startups

This case study follows the founder of SupportNinja, a company that specializes in providing back-office and customer support outsourcing for tech companies, which generates over $9M ARR, has over 100 clients, and has seen a growth rate of 3,684% in the past 3 years.

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Read by 11,002 founders

2. TRIARE ($300K/year)

Boris, the founder of TRIARE, came up with the idea for his software development company after working as a project manager for a German startup. When the company closed down, Boris decided to keep the team and build a business together. With just a $500 investment, they started providing software development services and eventually evolved into a full-cycle service provider. Through word of mouth and various marketing tools, TRIARE has attracted and retained customers, with their website receiving 22,000 unique visitors and generating dozens of leads.

How much money it makes: $300K/year
How many people on the team: 60

Building A $500K/Year Software Development Business With A $500 Investment [Ukraine]

Ukrainian software development company TRIARE, with a current annual turnover of $500,000, shares how personal and collective responsibility, paired with patience and consistency, can help build a profitable business.

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Read by 4,756 founders

3. PageGuard ($2.4K/year)

Jonathan Moore, founder of PageGuard, came up with the idea for his WordPress website maintenance business after encountering friends and colleagues who experienced website issues. Realizing that these problems could have been avoided with proper maintenance, Moore created PageGuard to offer affordable and flexible website maintenance solutions. Despite being a new business, PageGuard is already attracting customers, particularly smaller businesses, entrepreneurs, and the self-employed. Moore's long-term goal is to expand the team and create a successful maintenance machine.

How much money it makes: $2.4K/year
How much did it cost to start: $100
How many people on the team: 0

I Built A $200/Month Side Hustle Maintaining WordPress Sites

PageGuard is a new WordPress website maintenance business bringing in $200 a month, catering mainly for smaller business, entrepreneurs, and the self-employers, offering three levels of support at different price points.

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Read by 3,347 founders