Customer Service Rep Business

Customer Service Rep Business Success Stories [2024]

Pat Walls

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Updated: October 8th, 2024

Tired of poor customer service experiences? Starting a customer service rep business could be your answer.

This venture involves setting up a team that provides customer support for other companies, handling inquiries, troubleshooting issues, and ensuring a smooth customer experience. It’s a robust field with consistent demand, especially as businesses increasingly prioritize customer satisfaction.

Your role would combine recruiting skilled representatives, training them on your clients’ products or services, and implementing efficient systems for seamless operations. This business model is scalable and offers flexibility in terms of remote work, allowing you to build a diverse team.

Starting might require an investment in software tools and initial training, but the payoff – steady clients and recurring revenue – is compelling. If you’re organized, enjoy problem-solving, and can manage a team, this could be a rewarding endeavor to pursue.

In this list, you'll find real-world customer service rep business success stories and very profitable examples of starting a customer service rep business that makes money.

1. Workbooks CRM ($600K/year)

John Cheney, CEO of cloud-based CRM platform Workbooks, recognized the issues faced by mid-sized businesses with limited IT budgets and in-house IT teams. Seeing a gap in the market, he developed Workbooks to provide a cost-effective solution that offers a comprehensive range of functionalities typically found in more expensive platforms like Salesforce or Microsoft Dynamics. With an initial investment of £2 million and ongoing support from Angel Investors totaling £8 million, Workbooks has grown to serve over 1,400 customers across 30 countries.

How much money it makes: $600K/year
How much did it cost to start: $1M
How many people on the team: 55

How We Started A $50K/Month Cloud-Based CRM Software

Workbooks CEO, John Cheney, shares how he identified a gap in the market for affordable CRM solutions for mid-sized businesses and, after raising over £8m in seed capital, expanded globally, serving over 1,400 customers across 30 countries.

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2. My AskAI ($300K/year)

After leaving his nearly decade-long finance career and spending years contracting at tech companies, the co-founder of My AskAI saw his breakthrough when experimenting with GPT-3 technology. Teaming up with a colleague, they initially created tools like a university personal statement generator and No Code AI Model Builder before pivoting to My AskAI, which now makes $25k/month and handles AI customer support for SaaS businesses.

How much money it makes: $300K/year
How much did it cost to start: $99
How many people on the team: 0

I Built A $300K/Year AI Business For Less $50 Bucks

Case study of a co-founder's journey from finance to tech entrepreneur, successfully launching a revolutionary AI chatbot for customer support that earns $25k/mo, with impressive margins and a 3% conversion rate drawing customers away from bigger competitors.

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Read by 9,574 founders