Customer Engagement Software

Customer Engagement Software Success Stories [2024]

Pat Walls

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Updated: September 26th, 2024

Looking to boost how businesses communicate with their clients? Consider launching customer engagement software. This digital tool helps companies interact with customers through personalized messages, surveys, and real-time support.

Building customer engagement software involves developing features that foster meaningful conversations, automate responses, and analyze feedback to improve customer satisfaction. While it requires technical know-how and an eye for detail, designing engaging, user-friendly solutions will captivate clients and drive business growth.

With more businesses recognizing the value of customer relationships, there's a growing demand for software that enhances interaction and retains loyalty. If you appreciate the blend of technology and customer service, starting a customer engagement software business could be your pathway to making a significant impact.

In this list, you'll find real-world customer engagement software success stories and very profitable examples of starting a customer engagement software that makes money.

1. RecurPost ($420K/year)

Dinesh, founder of social media scheduler RecurPost, started his entrepreneurial journey after completing his Ph.D. in Computer Science. After creating multiple products that didn't gain traction, he pivoted his social media management tool to focus solely on repeating schedules, which resonated with users and led to the success of RecurPost. With over 25,000 users and $20,000 in monthly revenue, the business continues to grow and improve its features based on customer feedback.

How much money it makes: $420K/year
How many people on the team: 15

Creating Dozens Of Products Until I Finally Got Traction With A $20K/Month App

Dinesh, founder of RecurPost, explains how he started as a research scientist before pivoting to entrepreneurship, creating over 30 products until he got traction with RecurPost, currently making $20k per month with over 25,000 users, generated organically through high ranking websites and a generous 20% affiliate program, while being a customer-centric company.

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2. NHANCE NOW ($300K/year)

Nishith Patnaik, the founder of NHANCE NOW, came up with the idea for his business during the Covid-19 pandemic. After losing 95% of his customers and 99% of his revenue, Nishith and his team pivoted their product into a Conversational Automation Platform, helping businesses shift to messaging apps. In just 10 months, their monthly revenues grew from $0 to $25,000.

How much money it makes: $300K/year
How much did it cost to start: $750K
How many people on the team: 21

We Lost 99% Of Our Customers. Then We Pivoted & Hit $300K ARR In 12 Months

NHANCE NOW, a Conversational Automation Platform, pivoted during the Covid pandemic and transitioned from an aspirational product to a messaging-based digital contact center, helping D2C ventures and insurance companies shift towards a digital-first mode, resulting in monthly revenues growing from $0 MRR in July 2020 to $25,000 MRR in mid-2021.

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Read by 3,532 founders