Conversational Commerce Platform

Business Idea: Start A Conversational Commerce Platform in 2024

Pat Walls

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Updated: September 18th, 2024

Monthly Revenue

$25K

Imagine a seamless shopping experience where customers can make purchases directly through messaging apps like WhatsApp, Facebook Messenger, or even voice assistants. Welcome to the world of conversational commerce.

A conversational commerce platform leverages chatbots and live chat to allow consumers to browse, ask questions, and complete transactions—all through convenient conversational engagement. This approach bridges the gap between online storefronts and instant customer service, making the shopping process feel effortless and personalized.

Setting up a conversational commerce platform involves developing or integrating robust chatbot software, partnering with reliable e-commerce solutions, and crafting persuasive, customer-friendly scripts. It may also require consistent monitoring and ongoing improvements based on customer interactions and feedback.

As businesses continuously seek to enhance customer experiences, the demand for conversational commerce platforms is set to grow. If you’re interested in creating a future-proof business that combines cutting-edge technology with user-friendly interaction, this could be the ideal venture for you.

Examples Of Successful Conversational Commerce Platforms

Successful conversational commerce platform businesses and case studies

We Lost 99% Of Our Customers. Then We Pivoted & Hit $300K ARR In 12 Months

NHANCE NOW, a Conversational Automation Platform, pivoted during the Covid pandemic and transitioned from an aspirational product to a messaging-based digital contact center, helping D2C ventures and insurance companies shift towards a digital-first mode, resulting in monthly revenues growing from $0 MRR in July 2020 to $25,000 MRR in mid-2021.

$25K Monthly Revenue

$750K Startup Costs

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