Chatbots Engagement Business

2 Chatbots Engagement Business Success Stories [2024]

Pat Walls

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Updated: October 8th, 2024

Imagine a business where technology and customer service combine seamlessly to boost engagement—welcome to the world of chatbots engagement. This business idea involves creating and managing chatbots for companies to enhance their customer interactions.

In simple terms, chatbots are automated systems that can hold conversations with customers, answer queries, and provide support without human intervention. As the owner of a chatbots engagement business, you’d be responsible for developing customized bots tailored to the specific needs of each client.

The demand for efficient, round-the-clock customer service is growing, and chatbots offer a cost-effective solution. You’ll need to invest in understanding chatbot platforms and staying updated with AI advancements to ensure that your bots remain effective and relevant.

If you’re interested in technology and like solving customer problems, this business idea could be a fulfilling and lucrative opportunity.

In this list, you'll find real-world chatbots engagement business success stories and very profitable examples of starting a chatbots engagement business that makes money.

1. NHANCE NOW ($300K/year)

Nishith Patnaik, the founder of NHANCE NOW, came up with the idea for his business during the Covid-19 pandemic. After losing 95% of his customers and 99% of his revenue, Nishith and his team pivoted their product into a Conversational Automation Platform, helping businesses shift to messaging apps. In just 10 months, their monthly revenues grew from $0 to $25,000.

How much money it makes: $300K/year
How much did it cost to start: $750K
How many people on the team: 21

We Lost 99% Of Our Customers. Then We Pivoted & Hit $300K ARR In 12 Months

NHANCE NOW, a Conversational Automation Platform, pivoted during the Covid pandemic and transitioned from an aspirational product to a messaging-based digital contact center, helping D2C ventures and insurance companies shift towards a digital-first mode, resulting in monthly revenues growing from $0 MRR in July 2020 to $25,000 MRR in mid-2021.

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2. Live helper chat ($90K/year)

Everything started more than 10 years ago. When the founder was working in a small web agency and one of their clients asked for a live support script. Since they couldn't find any good open-source alternatives at that time - he decided to build one in two weeks during his holidays

How much money it makes: $90K/year
How much did it cost to start: $0
How many people on the team: 0

I Built A Live Chat Tool In My Spare Time And Now Make $90K/Year

Lithuanian developer turned open-source guru builds and grows Live Helper Chat, attracting thousands of clients, and generates $90k/year, all in his spare time, without any marketing or investors.

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Read by 3,737 founders