Call Center Software Business

Call Center Software Business Success Stories [2024]

Pat Walls

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Updated: October 10th, 2024

Struggling with managing customer interactions effectively? Consider starting a call center software business. This business involves creating software that facilitates efficient communication between companies and their customers through multiple channels like phone, email, and chat.

The demand for streamlined communication solutions is ever-increasing as businesses strive to enhance customer experience. Creating call center software means diving into developing features such as automated call routing, real-time analytics, and CRM integration. It’s a dynamic field where technology and customer service intersect.

This business idea can be highly rewarding, offering recurring revenue through subscription models. However, it requires a solid understanding of both software development and the specific needs of call centers. If you’re up for addressing complex challenges and offering meaningful solutions, building a call center software business might be a compelling venture.

In this list, you'll find real-world call center software business success stories and very profitable examples of starting a call center software business that makes money.

1. United World Telecom dba Global Call Forwarding ($10.1M/year)

Thierry Genoyer, founder and CEO of United World Telecom, came up with the idea for his virtual phone numbers business after reading about the "international callback industry" in the Wall Street Journal. With his international background and trilingual abilities, Genoyer saw an opportunity to enter a fast-growing segment with low barriers to entry. After purchasing equipment and building his own invoicing system, he launched the business and attracted customers through online forums, international publications, and cold calling. Today, United World Telecom serves over 2,000 business customers worldwide and remains profitable.

How much money it makes: $10.1M/year
How many people on the team: 32

How I Started A $840K/Month Virtual Phone Numbers Business

United World Telecoms' founder saw explosive growth potential in the international callback industry and has since created a virtual phone system, partnered with over 2000 businesses worldwide, and uses Google Ads, SEO, and email marketing to promote customer satisfaction.

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