1 800 Telephone Call Center Business

1 800 Telephone Call Center Business Success Stories [2024]

Pat Walls

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Updated: October 8th, 2024

Need a business you can manage from anywhere? Think about starting a 1-800 telephone call center.

This business operates as a centralized service center that handles customer inquiries, support, and telemarketing through toll-free numbers. Your role is to set up the infrastructure—get the right software, hire and train your agents, and establish efficient workflows.

It’s a venture that offers scalability; start small, then expand your services to various industries like healthcare, retail, or tech. There’s no need for a physical product or a large office space, keeping initial costs relatively low.

With rising demand for customer service solutions, a 1-800 call center business can be a steady revenue generator. If you have a knack for management and customer interaction, this could be a fulfilling way to build a professional and profitable enterprise.

In this list, you'll find real-world 1-800 telephone call center business success stories and very profitable examples of starting a 1-800 telephone call center business that makes money.

1. United World Telecom dba Global Call Forwarding ($10.1M/year)

Thierry Genoyer, founder and CEO of United World Telecom, came up with the idea for his virtual phone numbers business after reading about the "international callback industry" in the Wall Street Journal. With his international background and trilingual abilities, Genoyer saw an opportunity to enter a fast-growing segment with low barriers to entry. After purchasing equipment and building his own invoicing system, he launched the business and attracted customers through online forums, international publications, and cold calling. Today, United World Telecom serves over 2,000 business customers worldwide and remains profitable.

How much money it makes: $10.1M/year
How many people on the team: 32

How I Started A $840K/Month Virtual Phone Numbers Business

United World Telecoms' founder saw explosive growth potential in the international callback industry and has since created a virtual phone system, partnered with over 2000 businesses worldwide, and uses Google Ads, SEO, and email marketing to promote customer satisfaction.

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