My AskAI monetizes through digital product offerings by selling AI customer support agents designed for SaaS businesses. Customers use these digital agents to streamline their support processes and reduce the volume of human-handled tickets. The AI integrates with existing knowledge bases and can handle many customer inquiries autonomously, leading to reduced operational costs for the SaaS businesses using My AskAI.

My AskAI generates revenue through a subscription-based model. This is evidenced by their emphasis on transforming one-time pre-launch sales into recurring monthly revenue to cover ongoing operational costs, including their OpenAI usage fees. This makes sense as it aligns with SaaS principles, providing a steady income stream while covering the costs associated with maintaining AI infrastructure.

My AskAI provides a service in which they offer consulting-like support by helping businesses implement and use their AI agents for customer service. They distinguish themselves from internal offerings by larger platforms like Zendesk and Intercom by providing a more cost-effective and high-quality solution, which often involves direct collaboration with their customers to ensure successful deployment and ongoing adjustments tailored to the client's needs.