CareNote operates on a subscription model with different tiers based on the number of users in the care team. Pricing plans range from $12 per month for a single user to custom pricing for larger teams. This model provides consistent revenue while allowing CareNote to maintain all features across various plans. The subscription approach is beneficial as it supports continuous updates and support, ensuring users have access to the latest features without additional cost. Moreover, offering a 7-day free trial lowers the entry barrier for new customers, allowing them to experience the service before committing.

As a web-based application, CareNote is delivered over the internet, exemplifying the SaaS (Software as a Service) model. This approach allows care providers to manage pastoral care activities without downloading software, simplifying the user experience. It offers immediate access to new features, automatic updates, and scalability for growing teams. Additionally, the integration with existing church management systems like Breeze and Planning Center enhances functionality, providing a seamless solution for community care management.