How I Started A $18K/Month Digital Agency Specialized In Customer Acquisition

$18,000
revenue/mo
1
Founders
Employees
product
Unstung Media
from Hollywood, Florida
started December 2017
$18,000
revenue/mo
1
Founders
Employees
1.21K
followers

Hello! Who are you and what business did you start?

Hey everyone ! My name is Alex Albarran and I’m the founder of Unstung Media. We’re a digital marketing & customer acquisition firm based in Hollywood, Florida. I launched the company when I was 19 years old and working on my undergraduate degree.

Unstung Media helps service-based businesses (attorneys, consultants, coaches, etc…) generate qualified leads and increase revenue. We accomplish this by creating high-converting sales funnels and paid traffic campaigns.

We’ve generated a positive ROI for companies across many industries, including digital marketing, legal services, consulting, health & wellness, financial services, professional coaching, live events, luxury real estate, + more.

I’ve been the only full-time member of the company up to this point (with a few part-time contractors). Moving into 2020, I’ll be pushing to scale Unstung Media to high 6-figures/low 7-figures in yearly revenue while adding full-time members to the team so I can leverage my time and accelerate our growth.

how-i-started-a-18k-month-digital-agency-specialized-in-customer-acquisition

What's your backstory and how did you come up with the idea?

Growing up, I had a natural tendency to be entrepreneurial. I was flipping shoes, strollers, video game consoles, trading cards & anything I could get my hands on all throughout middle & high school. However, this was enabled 100% by my father instilling professionalism, attention to detail and a strong work ethic in me since I was very young.

He made me work for everything I wanted, didn’t allow any excuses about ANYTHING, and ultimately helped me develop an inner-drive/hustle that’s been the main reason why I’ve been able to do anything like an entrepreneur. Without him and his approach to my upbringing, there’s NO WAY I’d be doing what I’m doing now business-wise.

So thank you dad :)

Take us through the process of designing, prototyping, and manufacturing your first product.

When I graduated high school, I launched a healthy meal delivery/catering company (called “Slim Pickins Meals”) from my parent’s home kitchen. This was my first “real” business operation where I learned about things like payroll, overhead, COGS, delegation, marketing/sales KPIs + much more.

I eventually moved into a commercial kitchen space as I outgrew my parent’s home kitchen (and they wanted their kitchen back on the weekends).

Always be selling! Maintaining a full pipeline of prospects/deals is extremely critical to the growth of your business.

While I was running that company, I started helping other business owners in my network run social media advertising campaigns as I had built up a solid knowledge base from managing advertising campaigns for my own company.

It started out as very part-time but organically grew to the point where my consulting business was generating more profit than my catering company. I then eventually decided to shut down the catering company so I could focus on growing my consulting company full-time.

I came to this decision in part because of the low-overhead business model that the consulting company offered, the improved work/life balance, my strengths as an entrepreneur aligned more with this business, and the fact that the consulting company gave me a better opportunity to scale my income faster.

Describe the process of launching the business.

Once I launched the consulting company full-time, I fully-funded the startup expenses/business account from my personal savings as well as the revenue it was already generating.

I was handling EVERYTHING by myself at first, including sales, business development, client-fulfillment, billing, content marketing, etc… While this limited my ability to grow at first ( as there's only so much one person can do ), it gave me an understanding of how each key sub-system of the business worked which has helped me greatly in terms of being able to clearly communicate what I expect from my team members.

The entire first full-time year of my agency being in business is when I was figuring out all of the foundational aspects of the company. From what verticals/niches we should work with, how to structure our offers, how to generate new business, what services we should offer etc…

Since I didn’t have any formal experience working at an agency, I had to learn about all of these different aspects of the business through trial-and-error as well as self-education (podcasts, books, etc…).

We saw success with the service-based business vertical at first, however, we saw the most growth with that sector after developing a high level of clarity on our messaging towards that vertical, our key offer(s), that sectors pain points, and developing a structured outreach campaign towards that audience.

Our initial offers/packages were vastly-underpriced which also limited our growth potential/ceiling. Think about it like this, if you’d like to grow a consulting business to $15k per month in revenue, would you rather have:

  • Roughly 37-38 Clients @ $400/Per Month Each Client
  • Roughly 7-8 Clients @ $2,000/Per Month Each Client

Keep in mind that the higher-paying clients are also ( usually ) easier to work with.

Once I added more value to our offer and developed more of an “abundance” mindset where I truly felt that our services were worth $1,500+ per month ( therefore I felt comfortable asking for that type of monetary investment from prospects/clients), our growth potential exploded.

My first few clients came from my network & relationships, however finding clients outside of that proved to be difficult for the first few months. This was mainly due to my relative inexperience with selling B2B services, and a non-existent sales/marketing engine.

Slowly but surely I started to figure out the business development side of the company. After our 1st year in business, I started to see the consistent revenue-growth that I was looking for.

Throughout the launch of this business, the most valuable lesson that I learned was that “revenue is more important than likes." I initially spent too much time focusing on our website, logo, content, social media strategy etc… without spending enough time on the business development/sales aspect of the business.

This limited our growth in the beginning, and once I started to focus my energy on building a sales/marketing machine, I saw consistent revenue growth.

Since launch, what has worked to attract and retain customers?

The largest source of qualified leads & revenue for us has been through an application sales funnel.

Here’s how our sales funnel is structured:

1. Landing Page: First page of the funnel where visitors can opt-in to download our lead magnet (a free PDF guide). Some prospects won't be ready to purchase our services when they initially opt-in, however since we've captured their email, we can reach them with further communication/promotion of our services via an automated email marketing campaign (we use ConvertKit). This will turn a portion of our landing page leads to future appointments/paying clients.

2. Application Page: After a visitor opts-in and gives us their email address, they are brought to this page. On this page, we’ve placed a form for the visitor to fill out so they can reserve a free strategy session with us. We also include social proof/client testimonials on this page. Once they fill the form out and submit it, they'll be brought to the scheduling page.

3. Scheduling Page: The visitor will then be taken to our booking page. We’ve embedded our Calendly calendar into the page so prospects can choose a time/date to speak with us. Once they complete the booking, we automatically receive an email notification and the session is added to my calendar.

My goal is to scale the agency to 7 figures in gross revenue by the end of 2020.

Here are the results of our funnel for the month of July:

  • 310 Leads
  • 71 Applications
  • 44 Strategy Calls Booked

how-i-started-a-18k-month-digital-agency-specialized-in-customer-acquisition

This funnel has helped us predictably grow our revenue, as we go into each month knowing that:

  1. If we spend “X” in paid advertising dollars...
  2. We’re going to end up with “X" amount of sales calls...
  3. X" percent of those calls will close...
  4. We’ll end up with “X" amount of new clients/revenue...

It’s scalable as well since it doesn’t require much manual prospecting/follow-up.

We use Facebook & Instagram advertising to drive traffic to the funnel and have been able to significantly lower our cost per lead & cost per appointment by implementing custom/lookalike audiences within Facebook Ads Manager. The “cold” interests that are offered to you inside of Ads Manager haven’t been very effective for us in any B2B campaign.

Retaining our current clients is simply done through generating as much of a positive ROI for them as possible, delivering high-quality work, framing the engagement as a long-term partnership, and providing exceptional customer service.

How are you doing today and what does the future look like?

We’ve made some serious progress in 2019.

  • Compared to 2018, our monthly revenue grew by 483%.
  • Net profit is well over 50%.
  • Return on ad spend is 9x.

Moving forward, my goal is to scale the agency/consulting biz to high 6-figures/low 7-figures in gross revenue by the end of 2020. That’ll require more systems/delegation, growth on my end as a leader/entrepreneur, and a larger team so that I can leverage my time.

The half-way point to getting there is reaching $50k in monthly revenue which is my early/mid-2020 goal.

Through starting the business, have you learned anything particularly helpful or advantageous?

Always be selling! Maintaining a full pipeline of prospects/deals is extremely critical to the growth of your business. Clients will leave unexpectedly, so you don’t want to get put in a tough spot if 50% of your clients leave you in the same month and you don’t have any new deals in the works.

What platform/tools do you use for your business?

What have been the most influential books, podcasts, or other resources?

  • How To Win Friends and Influence People by Dale Carnegie - This book is a classic and it taught me a ton about people. How to effectively interact with them, understand them and lead them.
  • Ego Is The Enemy by Ryan Holiday - This is a great read, especially for entrepreneurs. It helps you understand the downsides of having an enlarged ego. I read this book every quarter or so to help keep me on track and in the proper state of mind.
  • The 10X Rule by Grant Cardone- This is a must-read for any entrepreneur. It’ll help you get in the “abundance mindset” rather than the “scarcity mindset”, and assist you in setting/achieving bigger goals for your business.

Advice for other entrepreneurs who want to get started or are just starting out?

  1. Don’t let yourself or others put a limit on your potential.
  2. Always be selling/focusing on increasing revenue.
  3. Think bigger.
  4. Protect your reputation.
  5. Don’t quit.

Are you looking to hire for certain positions right now?

Yes, I am! I’ve listed the open positions below, anyone that’s interested can email me their resume and a 60-second introduction video.

Part-Time/Remote - Sales Funnel Specialist

The ideal candidate will be familiar with software like ClickFunnels (or similar platforms). Knowledge of traffic buying, landing pages, email marketing, and/or building and monetizing websites would be a major asset.

Part-Time/Remote - Facebook Advertising Specialist

The ideal candidate will be a highly capable Facebook advertiser with prior experience/case studies.

Where can we go to learn more?

Personal

Business:

  • Unstung Media - If you’d like to know more about my agency.
  • Work With Me 1-1 - If you’re an established or aspiring client-business owner who’d like to learn more about working with me 1-1.
-  
Alex Albarran,   Founder of Unstung Media

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